Privacy Policy
This Privacy Policy describes how Fekavo ("we", "us") processes personal data when providing travel planning and related services in the United Kingdom. We act as a controller for data collected directly from you and as a processor where we handle information on behalf of partners. We aim to process data lawfully, fairly, and transparently under the UK GDPR and the Data Protection Act 2018.
Data we collect. We may collect identification and contact information (such as name, email address, and telephone number), booking preferences (destinations, dates, accommodation types, accessibility needs, and interests), payment-related details (processed via secure providers), communications you send to us, and technical information from our website (such as device, approximate location, and cookie identifiers). We collect data directly from you, from your authorized companions, and from trusted suppliers that support your trip.
Purposes and lawful bases. We process personal data to respond to enquiries, prepare and manage itineraries, arrange bookings with hotels and activity providers, coordinate support, personalize recommendations, and send service communications. Our lawful bases include performance of a contract or steps prior to entering a contract, legitimate interests in operating and improving our services while respecting your rights, legal obligations, and consent where required (for example, selected marketing).
Sharing. To deliver your trip, we may share relevant details with hotels, airlines, rail operators, guides, and other suppliers, and with payment service providers who securely process transactions. We require each party to handle data responsibly and to use it only for the agreed purpose. International transfers may occur where your chosen destination or supplier is outside the UK. Where applicable, we rely on appropriate safeguards such as standard contractual clauses or supplier certifications.
Cookies and similar technologies. Our website uses cookies and similar tools to remember your preferences, enhance functionality, and understand aggregate usage. You can manage preferences through your browser settings and our on-site banner. Essential cookies support site operation; optional cookies help us refine content and measure interest.
Retention. We keep personal data only for as long as necessary for the purposes described above, including accounting and regulatory requirements, and then either delete or properly anonymize it. Specific retention periods vary by record type and contractual context.
Your rights. Under UK data protection law, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability where applicable. Where we rely on consent, you can withdraw it at any time without affecting prior processing. If you have concerns, you may contact us using the details below or lodge a complaint with the Information Commissioner’s Office (ICO).
Security. We use reasonable technical and organizational measures to protect data against accidental loss, unauthorized access, alteration, or disclosure. Access is limited to personnel and partners who require it to perform their duties and who are bound by confidentiality obligations appropriate to their roles.
Children. Our services are designed for adults. Where family travel involves children, we process only the limited information necessary to arrange the requested services provided by the guardian or parent.
Updates. We may update this Policy to reflect changes in our services or legal requirements. Material changes will be indicated on this page with an updated effective date. Continued use of our services after an update indicates awareness of the revised terms.
Contact. To exercise your rights or ask questions, contact Fekavo Ltd at fekavo@hotmail.com or by phone at +447905428316. Postal address: 22 Kensington Park Road, London, W11 2ER.