Legal Information — Fekavo Ltd

Essential terms, booking conditions and consumer rights applicable to customers in the United Kingdom.

Company

Fekavo Ltd

Company ***: 13894211 · VAT: GB0519369304

Registered office

22 Kensington Park Road, London, W11 2ER

Tel: +447905428316 · Email: fekavo@hotmail.com

Booking & Payment

Bookings are made in accordance with these Terms and applicable UK consumer law. A contract forms when we send a booking confirmation. Payment terms will be set out in the confirmation; balances must be paid by the dates shown.

Deposit requirements depend on the package or service.
We accept major payment methods; payments processed in GBP.
Prices may include VAT where applicable; any taxes will be displayed at booking.

Cancellations & Refunds

Our cancellation and refund policies are provided at the point of sale and in your booking confirmation. In addition to our terms, you have rights under UK law:

For distance contracts, you may have a right to cancel within 14 days in certain circumstances — see Consumer Contracts Regulations.
For package travel, specific rules apply under the Package Travel and Linked Travel Arrangements Regulations 2018 regarding refunds and assistance.
Refunds will be made using the original payment method unless otherwise agreed.

Important: Supplier-imposed non-refundable rates will be clearly indicated at booking.

Package Travel & Consumer Rights (UK)

Where you purchase a package holiday (combination of accommodation, transport and/or other tourist services) we provide the protections afforded by the Package Travel Regulations 2018. This includes:

Liability for performance of the contract and the obligation to provide assistance in difficulty.
Information before you book, covering key aspects of the package.
Procedures for refunds, price changes and alternative travel arrangements.

Your statutory rights under the Consumer Rights Act 2015 and other UK legislation remain unaffected.

Key terms — quick reference

We limit our liability as permitted by law for loss or damage except where caused by our negligence or deliberate breach. Specific supplier terms may apply.

We reserve the right to make minor changes without compensation; significant changes will be offered with options in line with applicable regulations.

We are not liable for events outside our reasonable control (strikes, natural disasters, pandemics). We will seek to assist and rebook where possible.

Data Protection & Privacy

We process personal data to fulfil bookings and provide services. For full details on data processing, your rights and retention periods, see our Privacy Policy.

Data Controller: Fekavo Ltd.
We rely on performance of a contract, legal obligations and legitimate interests as processing bases.
For data rights and complaints to the ICO, see our Privacy page or contact us directly.

Emma Clarke

Data Protection Lead

Complaints, Dispute Resolution & Governing Law

If you have a complaint, please write to us at the registered office address or email fekavo@hotmail.com. We aim to acknowledge complaints within 5 working days and resolve matters within 28 days.

If we cannot agree a resolution, UK customers may have access to Alternative Dispute Resolution (ADR). Our ADR provider details (if applicable) will be provided in our final response. You may also refer disputes to the courts; these Terms are governed by English law and the English courts have exclusive jurisdiction unless otherwise required by mandatory consumer protection rules.

Useful links

Accessibility & Updates

We aim to make our information accessible. If you need a document in an alternative format (large print, audio) please contact us and we will assist.

Updates: These legal terms may be updated; the version applicable to your booking is the one in force at the time of booking and shown in your confirmation.